Terms of Service

1. Acceptance of Terms

By accessing or using Sendport APIs, dashboard, or SMTP relays, you agree to be bound by these Terms of Service. If you do not agree, do not use our services.

2. Acceptable Use & Anti-Spam Policy

Sendport maintains a strict zero-tolerance policy towards unsolicited commercial emails (spam), phishing, malware distribution, and purchased email lists. Senders exceeding a 0.08% complaint rate or high hard bounce rate may have sending privileges temporarily suspended.

3. API Service Level Agreement (SLA)

We guarantee 99.99% monthly API availability for paid subscription tiers. Service credits apply in the event of unscheduled downtime as defined in our SLA.

4. Billing & Refund Policy

Subscriptions renew automatically. You may cancel your plan at any time through your dashboard billing portal. Refunds are evaluated on a prorated basis upon support review.